At FloraFoods, we believe Health is Wealth, and Our Brand stands for Delivering Kitchen Treasures to the Doorsteps of Our Patrons. Our Logo signifies this very ethos.
Our Mission is to deliver High-Quality, Healthy and Niche Food Products to 3 Crore Kitchen Shelves in the next one year.
Our focus is customer delight and goes beyond mere customer satisfaction. In the unlikely event that you’re displeased with the products and services provided, we will provide replacements to the products, provided that the reasons are genuine, and proved after investigation.
Since we are delivering food products, we do not provide any options to return the products once delivered.
Since we’re delivering food products which cannot be taken back, we do not provide any refunds.
In the unlikely event that you’re displeased with the products and services provided, we will resend the products, provided that the reasons are genuine, reported along with evidence, and proved after investigation. The decision to resend the products will be at the sole discretion of the company and will be considered on a case by case basis. In case it is decided to resend the products, the products will be resent within a week’s time of reporting the issue.
Since a majority of our products are prepared after the orders are received, if the customer chooses to cancel an already placed order, the order will be cancelled only if the products have not been prepared already. The cancellation will be at the discretion of the company and will be considered on a case by case basis. In case a cancellation is accepted, the refund of the amount will be initiated to the customer within 7 days of accepting the refund request, as per below process:
If paid by Credit Card, refunds will be issued to the original credit card provided at the time of purchase.
If paid by Debit Card, refunds will be issued to the original debit card provided at the time of purchase.
In case of any other payment modes, refunds will be made to the same account.
Maruthi Nivas, 5th Road, Malamaddi, DHARWAD – 580007
florafoods.in _-at-_ gmail dot com